24/7 Line: 1-888-543-3999

What To Expect

We want to help make your experience a little less stressful when it's time to leave an abusive relationship.


When You Arrive

First we will be completing an intake with you, it will take about an hour. Its important to look after yourself, so if you need something to eat or drink, the bathroom, a smoke, or just need a break please feel free to ask.

If you do not understand any part of the intake, please ask questions. You may not remember all of the information given at the time of intake.

If you have questions of any kind after your intake and during your stay, just ask for clarification. You are not a bothering us! Stress is a powerful thing and when in crisis, we don’t always remember what has been shared or guidelines discussed by staff.


During Your Stay

We will be working with you, to help support your moving forward. Its your life, we are here to offer; support, counselling, information, referrals, and or advocacy. We can assist you in making decisions and choices that meet your specific needs.


A Safety Plan For Every Resident

The safety plan is completed with you, after you have been at the shelter for 3-4 days. It can take 30-60 minutes to complete. This is just a precaution for every woman and offers awareness and tools to keep you safe here, in your own place, or if you decide to return to your partner.


Safety Planning

  • Cellphone
  • Medications for you and your children
  • Money, cheque book, bank books, credit and debit cards, anything financial.
  • Keys to car, home, and work if applicable
  • Extra clothes
  • Birth certificates
  • Social insurance cards
  • Drivers licenses
  • Health cards
  • Passports
  • Status cards
  • Immigration cards and papers
  • Insurance papers
  • Lease and or mortgage papers
  • Divorce/ separation papers
  • Taxes
  • Copies of court orders
  • Copies of emergency protection orders
  • Address book
  • Pictures, jewelry, things that are irreplaceable to you
  • Comfort items for your children; favorite toys, blankets, stuffy.

If you feel you need assistance in creating a personalized detailed safety plan, Harbour House is here to help.

You do not have to stay at Harbour House to access Harbour House services. We also have outreach services for both women and children. Remember you are never alone, we are here for support when you need us! 

1-902-543-3999 | 1-888-543-3999